Management Dashboards

As you will know by now Equanet are skilled in delivering tablet devices into the enterprise and realising a faster time to value through our advisory services enabling you and us to develop the strategy, architecture and governance needed to foster collaboration whilst protecting your IP.  One of the areas that we are constantly asked for help on is management dashboards to analyse their data be it real time or statistical and these need to be viewed across a number of devices (iOS, Android, Windows) leveraging the right technology (native or HTML5).

Once we start working with businesses it often becomes very clear that there are numerous levels of management dashboards required which covered many areas of the business.  Such as field sales, execs, risk managers and IT service desk managers.

Different dashboards convey different information...

Portfolio dashboards make sense if different portfolios are involved.  The challenge here is to bring out the business objective credibly to an IT metric through the mobile BI implementation.

Service dashboards can be focused on organising and presenting metrics which impact service issues.  Customer satisfaction can be very clearly measured by taking into account the average time with which help desk tickets were closed for example.

The IT dashboard usually consists of lots of metrics of all types and hence most of these dashboards lack focus and direction.  This typically is an area that the CIO wishes to address, ensuring that the IT dashboard is roles based and provides the correctly mined data to the the right IT member.

Ensuring the right data is delivered to the right user can be challenging and expensive so they need to be categorised to align to the needs of the business:

Operational are useful for monitoring BAU business processes and are assessed on a real-time basis, often with alerts for exceeded thresholds.

Tactical highlight the working of a particular department and its performance ensuring the manager is empowered to implement changes

Strategic provide important insight related to an organisation’s performance in comparison to its predefined strategic goals. Often built upon mined data into data cubes.

Need help with establishing your BI dashboards, then contact us.